handout issues

[Shams Qaend]

Hi Eman,

Thank you so much for contacting us, and we apologize for any inconvenience you are facing.
This technical issue is not caused by our platform, to test that try to download another PDF file from somewhere else.

To fix this issue, try to make sure to clear browser extensions edge://extensions/
Also, make sure you are running the latest version of Edge edge://settings/?search=updates

If nothing of the above helped, try switching to Chrome or Firefox.
Also make sure you have Adobe Reader or Xodo.

Read this article here on Microsoft Community
Edge couldn’t load plugins for pdf file – Microsoft Community

Please let me know if there is anything else I could help with.

Have a wonderful day!

answers.microsoft.com

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[Eman Mabed]

Thank you Shams. , it works now