I can’t to enter my Course

[Shams Qaend]

Hi Iyad,

Thank you so much for contacting us and we sincerely apologize for the inconvenience.

Could you please try clearing your browser cache and cookies?

To clear cache:

1) On your computer, open Chrome.

2) At the top right, click More. Click More tools. Clear browsing data. OR press (CTRL+SHIFT+DEL) simultaneously.

3) At the top, choose a time range. To delete everything, select the last 7 days.

4) Next to “Cookies and other site data” and “Cached images and files,” check the boxes.

5) Click Clear data.

Let us know how did it go? And we would really appreciate if you could provide a screenshot.

[Ahmed Qaend]

Hello Iyad,

Thank you for reaching out about the issue accessing your course. I apologize for the inconvenience you’re experiencing. Based on the symptoms you described, clearing your browser’s cache and cookies may resolve the problem. Here are some additional troubleshooting steps to try:

1. Clear your browser cache and cookies as R.Ph. Shams Qaend suggested. The instructions provided are for Chrome, but similar steps apply for other browsers.

2. Try accessing the course using a different web browser if available.

3. Ensure your browser is up-to-date.

4. Temporarily disable any browser extensions or add-ons, as these can sometimes interfere with website functionality.

5. If possible, attempt to log in from a different device or network to isolate if the issue is specific to your current setup.

If you continue to experience problems after trying these steps, please let us know. Provide details on the browser and device you’re using, and any error messages you encounter. We’re here to help ensure you can access your course successfully.

Let me know if you need any clarification on these steps or have any other questions.